Terms of Service

Last updated: 3rd October 2026

These Terms take effect on: 3rd November 2026. Until then, the previous version continues to apply to existing customers. If you create an account on or after the publication date, these Terms apply to you from the day you sign up.

1. About these Terms

Hoursly is a software-as-a-service application owned and operated by Tatumdale Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16599289, with its registered office at Highbury House, Hereford HR4 7BH.

These Terms of Service ("Terms") govern your access to and use of Hoursly ("the Service"). The Service includes our website at https://www.hoursly.app, the Hoursly web application, the Hoursly apps for iOS, Android, watchOS and Wear OS, the Hoursly Elgato Stream Deck plugin, and our MCP interface. By creating an account, subscribing to a plan, or using the Service, you agree to these Terms.

These Terms should be read together with our Privacy Policy, which forms part of your agreement with us.

Where we say "in writing", we include email.

2. Who can use Hoursly

2.1 Hoursly is for business use

Hoursly is a workplace tool. It is provided for use by companies, partnerships, sole traders, charities and other organisations in the course of their trade, business, profession or charitable activity. It is not intended for personal or household use.

2.2 You must be 18 or over

You must be at least 18 years old to create an account, to use the Service, and to subscribe to a plan. By using the Service you confirm that you are 18 or over and legally capable of entering into a binding contract. If you invite someone to a workspace, you are confirming the same about them.

2.3 If you are nevertheless a consumer

Because Hoursly is sold for business use, we do not expect anyone to use it as a consumer, meaning as an individual acting for purposes outside their trade, business, craft or profession. If you intend to do so, please tell us at support@hoursly.app before you subscribe. We will not refuse you a subscription for this reason.

Whether or not you tell us, if the law treats you as a consumer then it treats you as a consumer, and section 9 applies to you. Nothing in these Terms removes or reduces your rights as a consumer.

2.4 If you are signing up for an organisation

If you create an account or subscribe on behalf of a company, charity or other organisation, you confirm that you have authority to bind that organisation to these Terms, and "you" in these Terms means both you and that organisation.

3. Your account

You are responsible for:

• keeping the information on your account accurate and current, including your email address;
• keeping your login credentials secure and not sharing them; and
• everything done under your account, including by any AI agent or other tool you authorise to act on it.

Accounts are personal to the individual they belong to. If more than one person needs access, add them to the workspace rather than sharing a login.

Tell us promptly at support@hoursly.app if you believe your account has been accessed by someone else.

4. Workspaces, owners, members and payers

4.1 Your account gives you access to one or more workspaces. A workspace is a shared space containing clients, projects, time records, notes and invoice records, together with the people who have been given access to it.

4.2 Every workspace has at least one owner. The owner is responsible for the workspace, for the data held in it, and for how the people in it use the Service. Where a workspace has more than one owner, each of them is responsible.

4.3 One person is the payer for each paid workspace and is responsible for the fees for it. The payer can be changed by another owner taking over billing for that workspace.

4.4 An owner can end another person's access to a workspace, and can close a workspace, which ends everyone's access to it. Disagreements between the people in a workspace about access, permissions or records are for those people to resolve between themselves. We are not obliged to intervene, we usually will not, and we are not responsible for an owner's decisions.

4.5 Because every workspace must have an owner and every paid workspace must have a payer, you cannot delete your account while:

• you are the only owner of a workspace that you have not also chosen to close; or
• you are the payer for a workspace that will remain open, until another owner has taken over billing for it.

In each case we will tell you what needs to happen first, and nothing will have been deleted. This does not limit your rights under data protection law, which our Privacy Policy explains.

5. Workspace records

Time records, notes and invoice records created in a workspace belong to that workspace and remain with it. If you leave a workspace, or delete your account while a workspace you belonged to remains open, those records stay with the workspace and remain available to the people authorised to see them. The owner of that workspace is responsible for those records and decides how long they are kept.

If a workspace is closed, we are not required to keep or provide its records and may delete them.

This section does not affect anyone's rights under data protection law. Section 17 and our Privacy Policy explain how those work.

6. Plans

The price that applies to your subscription is the price shown to you at checkout when you subscribe or renew, or the price we have agreed with you in writing. We publish our current plan prices, and the current terms of any free trial, on our website.

Hoursly currently offers the following plans.

6.1 Standard

Access to core functionality and integrations. Subject to limits on the number of clients, projects and time entries.

6.2 Pro

Access to all functionality, including the automated and AI-related features described in section 20. No cap on usage.

6.3 Team

For agencies and teams working in a shared workspace. Includes everything in Pro, plus team features such as linked members, approval of members' time entries, messages and announcements, and team reporting on revenue, cost and margin. Team is charged per seat, and section 7.5 explains how seats work.

6.4 Enterprise

For larger organisations. Enterprise is priced and scoped by written agreement rather than by a published price. The written order or agreement between us sets out the price, the billing arrangement, the number of seats, and any features or terms that differ from our published plans, and it applies in place of the published plan terms to the extent that the two differ. The rest of these Terms continues to apply. To discuss an Enterprise plan, contact support@hoursly.app.

6.5 LTD (Free Forever)

A limited plan available by invitation only. It is not shown on our pricing page and is not open to general sign-up. It is offered free for as long as the Service remains available, subject to section 11.

The purpose of this plan is product improvement, so we may occasionally contact you to request feedback or invite you to take part in research about the Service. These are not marketing communications; we rely on our legitimate interest in improving Hoursly, and you can opt out at any time. To ask about the LTD plan, contact support@hoursly.app.

6.6 Free trials

We may offer a free trial of a paid plan. The current trial length, and which plan it gives access to, are published on our website.

We do not take payment details to start a trial. A trial therefore never turns into a paid subscription on its own, and you will not be charged unless you choose to subscribe.

When a trial ends without a subscription, your workspace becomes read-only. You keep access to your data and can export it as section 13 describes. Section 11.2 explains when we may close a workspace that is left unused.

We may change the trial we offer, or stop offering one, at any time. A change does not affect a trial that has already started.

7. Payments, renewal and pricing

7.1 How you pay

Subscriptions are purchased on the web. The Hoursly mobile and watch apps do not sell subscriptions.

Payments for paid plans are processed by Stripe. By submitting your payment details you agree to Stripe's terms and privacy policy. We do not store or process your card details. You can read Stripe's terms at https://stripe.com/gb/checkout/legal and Stripe's privacy policy at https://stripe.com/privacy.

Where we have agreed in writing to invoice you instead, payment is due within 30 days of the invoice date unless we have agreed otherwise.

7.2 Immediate access

When you subscribe to a paid plan, you are asking us to make that plan available to you straight away rather than at the end of any cancellation period, and you accept that this affects what you can be refunded if you later cancel. If you are a consumer, see section 9.

7.3 Automatic renewal

Paid subscriptions renew automatically. Unless you turn off renewal, or we tell you otherwise, your subscription continues for successive billing periods of the same length as the one you chose, and we take payment for each new period on or shortly before the day it starts.

You can turn off renewal at any time in your subscription settings. If you do, your paid access continues until the end of the period you have already paid for, and the subscription then ends.

You can see your renewal date and the price that will apply in your subscription settings at any time. Section 7.4 explains how we tell you about price changes.

7.4 Changes to prices

We may change the price of a plan. If the price of your subscription changes, we will give you at least 30 days' notice by email, and the new price applies from your next billing period after that notice.

If you do not want to continue at the new price, turn off renewal before the change takes effect. Continuing your subscription after it takes effect means you accept the new price.

A price we have agreed with you in writing does not change during the period we agreed it for.

7.5 Seats

Where a plan is charged per person, it is charged on the number of seats subscribed for a workspace, not the number of people using it at any given moment. The number of seats must be at least the number of people in the workspace who need one.

A member who already pays for their own Hoursly subscription does not need a seat in a workspace they join.

You can add seats at any time. They are available immediately, and we charge the additional fee for the remainder of the current billing period.

You can reduce seats, but not below the number of people in the workspace who need one, and a reduction takes effect at the start of your next billing period. Removing someone from a workspace does not by itself reduce the number of seats.

Where we have agreed a minimum number of seats with you in writing, you cannot go below it during the period we agreed.

7.6 VAT and other taxes

All prices are exclusive of VAT and any other tax or duty. Where we are required to charge VAT or an equivalent tax, we add it at the applicable rate and show it on your invoice.

If you are a business outside the United Kingdom, give us your VAT or equivalent tax registration number before you subscribe so that we can apply the correct treatment. Where a reverse charge applies, we will not add the tax and you account for it yourself.

You are responsible for any other tax or duty arising on your purchase or use of the Service, other than tax on our own income. Where the law requires you to deduct or withhold an amount from a payment to us, the amount payable is increased so that we receive what we would have received had no deduction been required.

7.7 Currency

Charges are in pounds sterling unless we have agreed a different currency with you in writing. If your payment method converts from another currency, you bear the cost of conversion and any charges your provider applies.

7.8 Late payment

If an amount you owe us is overdue, we may suspend or restrict access to the Service for the workspace concerned after giving you reasonable notice, and we may charge interest on the overdue amount.

Where the Late Payment of Commercial Debts (Interest) Act 1998 applies, interest and compensation run at the rate that Act provides. Otherwise we may charge interest at 4% a year above the Bank of England base rate, accruing daily from the due date until payment.

Suspending access for non-payment does not end your subscription or your obligation to pay. This section 7.8 does not apply to you if you are a consumer.

8. Refunds

Unless we have agreed something different with you in writing, subscription fees are charged in advance and are not refundable, except as set out in this section or where the law requires otherwise. In particular:

• if you turn off renewal, your paid access continues until the end of the period you have already paid for, and the subscription is not renewed after that;
• if you delete your account or close a workspace part-way through a paid period, access ends when the deletion completes and we do not refund the remainder of that period;
• if you move to a lower-priced plan, the change takes effect at the end of the current paid period and we do not refund the difference for that period;
• if you move to a higher-priced plan, the change takes effect immediately and we apply what you have already paid for the current period against the cost of the new plan;
• reducing the number of seats does not reduce the fee for a period you have already paid for.

Where a workspace is closed while charges have already been incurred, we will issue a final invoice for those charges.

Nothing in this section affects your statutory rights or section 9.

9. If you are a consumer

This section applies if the law treats you as a consumer, meaning an individual using a paid plan for purposes outside your trade, business, craft or profession. It applies whether or not you told us under section 2.3.

You may cancel your subscription within 14 days of it starting, without giving a reason, by emailing support@hoursly.app or by any other clear statement that you are cancelling. Because you asked us to make the plan available immediately, we will refund what you paid for that subscription less a proportionate amount reflecting the part of the period during which it was available to you. We will make the refund within 14 days of being told you are cancelling, using the same payment method you used to pay, and you will not pay any charge for the refund.

If you are a consumer in the European Union or the European Economic Area, the same right applies to you under the law of the country where you live implementing Directive 2011/83/EU, and you keep any rights under that law that are more favourable to you than these Terms.

Nothing in these Terms affects your statutory rights. In particular, where you are a consumer:

• the "as is" wording in section 21 does not limit our obligation to supply the Service with reasonable care and skill, or to supply digital content and services that conform to what was agreed;
• section 7.8 (late payment interest) and section 23 (indemnity) do not apply to you; and
• section 27 does not deprive you of the protection of the mandatory law of the country where you live.

10. Acceptable use

You must not:

• use the Service for any unlawful purpose;
• upload or transmit malicious software, viruses, or harmful content;
• harass, abuse or harm other users;
• access the Service using scrapers, bots or other automated tools, except through our MCP interface or another integration we provide, and within any limits we set for it;
• reverse engineer, decompile or attempt to interfere with the operation of the Service;
• attempt to bypass security or technical protections, including rate limits; or
• use the Service to build a competing product.

Fair use across workspaces. Trials, invitation-only plans and lower-priced plans are intended for a single business or organisation. Creating multiple accounts or workspaces for the same business, or for connected businesses, in order to stay within a plan's limits, to repeat a free trial, or to avoid paying for a plan that fits, is not permitted. Where we reasonably believe this is happening, we may combine, limit, suspend or close the accounts or workspaces concerned, or move them onto the plan that fits.

Breaching this section may result in suspension or termination under section 11.

11. Suspension, inactivity and ending your agreement

11.1 Suspension for security or misuse

We may temporarily or permanently suspend an account or workspace if we detect suspicious or harmful activity, if we suspect fraud, abuse or a security threat, or where suspension is necessary to investigate or to protect the platform or other users. Where it is appropriate to do so, we will tell you.

11.2 Inactive accounts and workspaces

Where an account or workspace on a trial, an expired trial, or an invitation-only plan has not been used for 12 months, we may suspend or close it after giving at least 30 days' notice by email to the address on the account. Closing it may delete the data it holds. This does not apply to a paid subscription while it is paid for.

11.3 Ending your agreement

You can ask us to delete your account at any time from your account settings in the Hoursly web application, or in the Hoursly apps for iOS and Android. We will ask you to confirm the request from your verified email address. Nothing is deleted until you confirm, and once you confirm, deletion cannot be stopped.

We will not be able to accept your request in the circumstances described in section 4.5. In each case we will tell you what needs to happen first, and nothing will have been deleted.

The steps required to delete your account may change as the Service changes. If you have difficulty, contact us at support@hoursly.app.

We may end your agreement, or suspend or terminate your access, if you breach these Terms, or where we are required to for operational, legal or security reasons. Except where your breach or the law requires us to act immediately, we will give you at least 30 days' notice.

11.4 What happens when your agreement ends

When your account is deleted or a workspace is closed, your right to use the Service ends and you must stop using it. Any amount you owe us that is not already due becomes due.

We are not required to keep or provide data associated with a deleted account or a closed workspace, except as section 5 and our Privacy Policy describe. You will not receive a refund or credit for unused time, except as sections 8 and 9 provide.

Billing and tax records are kept for six years because the law requires it.

12. Availability, support and compatibility

We aim to provide uninterrupted service but do not guarantee uptime. Occasional downtime may occur for maintenance or because of factors outside our control.

You can contact support at support@hoursly.app. We aim to respond to support requests within one working day. We do not guarantee a response or resolution time, and we do not provide a service level agreement unless we have agreed one with you in writing.

We do not guarantee that the Service will work with every device, operating system or browser. Some features of the mobile and watch apps work without a connection and sync when you reconnect, but other features, and the rest of the Service, need a stable internet connection. Connectivity problems outside our control are not our responsibility. You are responsible for making sure your devices and network allow access to the Service.

13. Your data: export, backups and continuity

You can export your time records from within the Service. The export includes the records you select, so select everything you want before exporting. If you need a complete copy of your data and cannot export it yourself, email support@hoursly.app and we will provide it within 30 days.

We take reasonable measures to protect and back up data, but we do not guarantee that data will never be lost. You are responsible for exporting and keeping your own copies of your information.

We may modify, suspend or discontinue the Service or parts of it, and we may deploy updates without prior notice. Significant changes are recorded in the in-app changelog. Where it is reasonably possible to do so, we will give notice by email or in the app before we discontinue the Service or materially reduce it, and you will have an opportunity to export your data first.

14. Communications

We group the emails we send into the following categories.

Essential service communications. Account updates, security notices, billing information, and policy or service changes. These are necessary for your account to function and cannot be disabled.

Product updates and new features. Occasional emails about changes, improvements and new features. We send these on the basis of our legitimate interest in keeping you informed about the Service you use, and you can opt out at any time in Account → Email Preferences.

Feedback and research. We may occasionally ask for feedback or invite you to take part in research. These are not marketing communications; we rely on our legitimate interest in improving Hoursly, and you can opt out at any time. For LTD-plan users, taking part in feedback is part of the basis on which that plan is offered.

Marketing and news. Newsletters and promotional content, sent only to people who have explicitly opted in. You can withdraw your consent at any time in My settings → Legal & Consent → Communication Preferences.

Every non-essential email includes a clear way to opt out, and we will honour your stated preferences.

Notifications in the mobile and watch apps can be turned on or off in the app and in your device settings.

15. Intellectual property

All content, trademarks, code and branding relating to Hoursly are the property of Tatumdale Ltd or its licensors. Nothing in these Terms transfers any of it to you.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms for your own business purposes, for as long as your agreement with us continues.

The data you put into the Service remains yours. Section 5 explains how records are allocated between a workspace and the people in it.

16. Confidentiality

Each of us may receive information from the other that is marked confidential, or that a reasonable person would treat as confidential. Each of us will keep the other's confidential information in confidence, use it only for the purposes of our agreement, and share it only with people who need it and who are under a similar duty.

This does not apply to information that is or becomes public through no fault of the person receiving it, that they already had, that they developed independently, or that they are required to disclose by law or by a regulator. Where disclosure is required, they will tell the other first if they are permitted to.

This section continues to apply for three years after our agreement ends.

17. Data protection

Where you use the Service to hold personal data about other people, for example your staff's time records or your clients' contact details, you are the controller of that personal data and we process it on your behalf, as your processor, on your instructions.

You are responsible for making sure you have a lawful basis for that personal data and for meeting your own obligations as a controller, including telling the people concerned how their data is used. We are not responsible for how an organisation or its administrators manage, access or use personal data in their workspace.

We process personal data in accordance with the UK GDPR and, where it applies to the processing, the EU GDPR. Our Privacy Policy explains how we handle personal data where we are the controller, such as your own account details, lists the service providers we use, and explains how to exercise your rights.

Business customers who need a written data processing agreement should contact privacy@tatumdale.com.

18. Third-party services and integrations

The Service may integrate with third-party tools such as calendar systems, sign-in providers including Apple and Google, automation tools and plugins, including the Elgato Stream Deck plugin.

Our mobile and watch apps are distributed through the Apple App Store and Google Play. Apple and Google are not parties to these Terms and are not responsible for the Service or for supporting it, and your download and use of the apps is also subject to the store's own terms.

We are not responsible for failures or downtime of third-party services, for loss of functionality caused by third-party changes, or for the data handling practices of third-party providers. Third-party services are governed by their own terms, and you are responsible for reading them.

19. Beta features

From time to time we may make beta, experimental or early-access features available. These may be incomplete, unstable or contain errors. They are provided as they are, without warranty, may be modified or removed at any time, and you use them at your own risk.

20. Automated outputs and AI features

The Service offers automated calculations, scenario modelling and estimation tools. These are calculations performed by the Service itself and do not use artificial intelligence models.

The Service also offers two features that relate to artificial intelligence without performing it. AI Materials lets you record against a piece of work the cost of AI tools you have used elsewhere. Our MCP interface lets AI agents that you choose and authorise act on your account on your behalf, within the permissions you grant; those agents are your tools operating under your authority, we do not select or control them, and section 18 applies to them as third-party services. Every action an agent takes on your account is recorded in an audit log.

The Service does not send your data to an artificial intelligence provider for processing, and does not generate artificial intelligence outputs from your data. If that changes, we will update these Terms and tell you in accordance with section 25.

Outputs of automated calculations and estimation tools are approximations and should not be relied on for financial, legal, tax or other professional decisions. You acknowledge that they may be inaccurate or incomplete, that you are responsible for checking them, and that you are responsible for reviewing anything an agent you have authorised does on your behalf. We accept no liability arising from reliance on automated outputs. We do not make automated decisions that produce legal effects concerning you or similarly significantly affect you.

21. Warranties and disclaimers

To the extent permitted by law, the Service is provided on an "as is" and "as available" basis, and we make no warranties, express or implied, about its reliability, availability, accuracy or suitability for any particular purpose.

If you are a consumer, this section does not affect your statutory rights. See section 9.

22. Limitation of liability

22.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

22.2 Subject to 22.1, we are not liable for loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or loss or corruption of data, or for any indirect or consequential loss, in each case however caused.

22.3 Subject to 22.1, our total liability for all claims relating to the Service in any 12-month period will not exceed the greater of the fees you paid us in the 12 months before the claim arose and £100.

22.4 This section applies whatever the basis of the claim, including contract, negligence or otherwise, and survives the end of our agreement.

23. Indemnity

If you are not a consumer, you agree to indemnify us against any claim, damage, liability, cost or expense we incur arising from your breach of these Terms, your misuse of the Service, or your infringement of anyone's intellectual property or other rights. This includes claims arising from the acts or omissions of anyone you give access to a workspace you own, and of any AI agent you authorise to act on your account.

24. Force majeure

Neither of us is liable for delay or failure to perform caused by something outside our reasonable control, including natural events, acts of government, war, civil unrest, terrorism, a significant cyberattack, or the failure of a third-party hosting, internet or utility service. This does not excuse you from paying amounts you owe.

25. Changes to these Terms

We may change these Terms from time to time, for example when we add or change features, when our suppliers or costs change, or when the law requires it.

If a change materially reduces your rights or increases your obligations, we will give you at least 30 days' notice by email or in the app before it takes effect, and you may close your account before then if you do not agree to it. For any other change, the updated Terms apply from the date they are published on this page.

We will always show the date these Terms were last updated at the top of this page.

26. General

26.1 Whole agreement. These Terms, together with our Privacy Policy and anything we have agreed with you in writing, are the whole of the agreement between us about the Service. They replace any earlier discussion, proposal or understanding about it. Where anything else we publish about the Service conflicts with these Terms, these Terms apply, except for our published plan prices and our published free trial terms, which these Terms expressly refer to and which apply as published at the relevant time.

26.2 Your terms do not apply. Terms and conditions that you put forward do not apply and do not form part of our agreement. This includes anything contained in, attached to, referred to by, or linked from a purchase order, a supplier or procurement portal, an onboarding or vendor questionnaire, an order confirmation, an acceptance, an email, or a set of standard purchasing conditions. They are rejected whether or not we have objected to them, and beginning or continuing to provide the Service to you is not acceptance of them. A purchase order number you give us is for your own administration and invoicing and does not change our agreement.

26.3 Signed agreements. The only way your terms can become part of our agreement is a separate written document that we and you both sign, which identifies the specific terms being added or changed and says that it amends these Terms. Where we sign such a document, it applies in place of these Terms to the extent that the two directly conflict, and these Terms continue to apply in every other respect. Nothing in 26.1 to 26.3 limits any liability we may have for a statement we made to you that was untrue, or affects your rights if you are a consumer.

26.4 Transferring this agreement. You may not transfer your rights or obligations under these Terms without our written consent, which we will not unreasonably withhold or delay. We may transfer ours to another business, for example if our business or the Hoursly product is sold or reorganised. If we do, we will tell you, and it will not reduce your rights.

26.5 Notices. We may give you notice by email to the address on your account, by a message in the Service, or by publishing it on this page where these Terms allow. You should give us notice by email to support@hoursly.app. A notice given by email or in the Service is treated as received on the next working day after it is sent. Keeping the email address on your account current is your responsibility.

26.6 What survives. The following sections continue to apply after our agreement ends, together with any other section that by its nature is intended to survive: 5 (Workspace records), 7.6 to 7.8 (tax, currency and late payment), 8 (Refunds), 11.4 (What happens when your agreement ends), 15 (Intellectual property), 16 (Confidentiality), 17 (Data protection), 21 (Warranties and disclaimers), 22 (Limitation of liability), 23 (Indemnity), 26 (General) and 27 (Governing law).

26.7 Severability and waiver. If any part of these Terms is found to be invalid or unenforceable, it is treated as replaced by a valid term that comes as close as possible to its original purpose, and the rest of these Terms continue to apply. If we delay enforcing a term, or do not enforce it on one occasion, that does not prevent us enforcing it later.

26.8 No third-party rights, no partnership. Nobody other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999. Neither of us is the other's agent or partner, and nothing in these Terms creates a partnership or a joint venture.

27. Governing law and international users

The Service is controlled and operated from the United Kingdom. We make no representation that it is appropriate or available for use in other jurisdictions, and if you access it from elsewhere you are responsible for compliance with your local law.

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, this does not deprive you of the protection of any mandatory law of the country where you live, and you may bring proceedings in the courts of that country. Where you are a consumer living in the European Union or the European Economic Area, we may only bring proceedings against you in the courts of the country where you live.

28. Contact us

General and support: support@hoursly.app

Privacy, data protection and data processing agreements: privacy@tatumdale.com

Tatumdale Ltd, Highbury House, Hereford HR4 7BH, United Kingdom. Registered in England and Wales, company number 16599289.